Return & Refund Policy
Effective Date: August 17, 2026
At Kraftgang, we want you to feel confident about your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
In the same condition in which you received it
Unused and unworn
In its original packaging
Complete with any tags, accessories, or included materials
You will also need to provide your receipt or proof of purchase.
To request a return, please contact us at:
Email: pandorawavesltd@gmail.com
Please do not send your item back without contacting us first. Once your return request has been reviewed and approved, we will provide you with the appropriate return address and instructions for sending your package.
Items returned without prior authorization may not be accepted.
Return Shipping
If your return is approved, we will provide instructions explaining how and where to send your package.
Unless the item arrived damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.
Please do not send returns directly to our business address unless specifically instructed to do so by our customer support team.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item is defective, damaged, or you have received the wrong product, contact us as soon as possible at pandorawavesltd@gmail.com.
Please include your order information and, where appropriate, photos showing the issue so that we can review the situation and provide an appropriate solution.
Exceptions and Non-Returnable Items
Certain products may not be eligible for return, including:
Personalized or customized products
Products that have been used, worn, washed, or damaged after delivery
Personal-care or hygiene-related products where the packaging or hygiene seal has been opened
Gift cards
Items specifically marked as final sale, where permitted by applicable law
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Your statutory consumer rights are not affected by this policy.
Exchanges
If you would like a different item, size, or variation, the fastest option is generally to return the original product in accordance with this policy and place a separate order for the replacement item once the return has been accepted.
If you received an incorrect or defective product, please contact us before placing another order.
European Union 14-Day Right of Withdrawal
If your order is delivered to a country where the European Union's statutory right of withdrawal applies, you generally have the right to cancel your purchase within 14 days of receiving your order, without providing a reason, subject to applicable exceptions under consumer law.
To exercise your right of withdrawal, contact us at pandorawavesltd@gmail.com within the applicable 14-day period.
Returned products should be in the condition in which they were received and include their original packaging and accessories where reasonably possible.
Certain products may be excluded from the right of withdrawal under applicable law, including certain personalized goods and sealed hygiene products that have been opened after delivery.
Nothing in this section limits any mandatory consumer rights available to you under applicable law.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will normally be issued to your original payment method within 10 business days.
Please note that your bank, credit card provider, or payment processor may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at:
pandorawavesltd@gmail.com
Contact Us
If you have any questions regarding a return, exchange, refund, or this policy, please contact us:
Kraftgang
Pandora Waves Ltd
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: pandorawavesltd@gmail.com
Please contact us before returning any product so that we can provide the correct return instructions and destination.